Age Verification Policy

At GetBotl, age verification is not a compliance checkbox. It is a core architectural pillar of our platform, designed from day one to prevent alcohol from reaching minors. We believe that the privilege of delivering alcohol comes with an uncompromising obligation to verify that every recipient is a legal adult.

GetBotl operates a mandatory, two-layer age verification system:

This dual-layer approach ensures that even if account credentials are compromised or shared, alcohol can only be physically received by a person who can present a valid ID proving they are 21 or older. Our system is fully compliant with New York ABC Law and the requirements of our retail partners' NYSLA licenses.

Our age verification requirements are grounded in New York State law, which imposes strict obligations on all parties involved in the sale and delivery of alcohol.

GetBotl's age verification system is designed to protect all parties in the delivery chain:

• ✓Retail Partners: Our verification system safeguards the NYSLA licenses that retail partners have worked hard to obtain and maintain. A single sale to a minor can result in license revocation, devastating a business.
• ✓Couriers: By requiring in-person ID checks on every delivery, we protect couriers from personal legal liability for delivering to minors.
• ✓Consumers: Robust verification creates a trusted, responsible platform that consumers can use with confidence.
• ✓Communities: Preventing alcohol from reaching minors is a social responsibility we take seriously as a New York City company.

Before placing their first order, every GetBotl user must complete a one-time digital identity verification process. This cannot be skipped, bypassed, or completed after placing an order.

The following identification documents are accepted for digital pre-verification:

• ✓U.S. Driver's License (all 50 states and territories)
• ✓U.S. State-Issued Identification Card
• ✓U.S. Passport or U.S. Passport Card
• ✓U.S. Military Identification Card
• ✓U.S. Permanent Resident Card (Green Card) with visible date of birth

The following are not accepted at this time:

• ✗Student identification cards, regardless of institution
• ✗Foreign passports (during our initial launch phase — we will expand acceptance in future updates)
• ✗Expired identification documents of any type
• ✗Digital or photocopied versions of identification documents

Digital pre-verification establishes that an account holder is 21 or older. In-person door verification ensures that the person receiving the delivery is that verified account holder — or another eligible adult — on the date of delivery. Both layers are essential.

In-person door verification is required on every single delivery, without exception. Pre-verified account status does not reduce or eliminate this requirement.

All GetBotl couriers complete mandatory alcohol delivery compliance training before their first delivery. This training covers New York ABC Law delivery requirements, age verification procedures, document identification techniques, lawful refusal protocols, and return procedures for failed deliveries.

If in-person door verification cannot be completed, the courier is required to refuse the delivery and return the order to the retail store. The following process applies to all failed deliveries:

• ✓Delivery Refused: The courier declines to hand over the order and returns the products to the originating retail store.
• ✓Order Returned: The products are returned to the retail store's inventory in accordance with NYSLA regulations.
• ✓Refund Issued: The consumer receives a refund for the product price minus the $3.99 delivery fee, processed within 3–5 business days.
• ✓Account Review: Repeated failed deliveries associated with an account may trigger a review and potential account suspension pending investigation.

GetBotl tracks all failed verification events and cooperates fully with NYSLA and law enforcement investigations arising from suspected attempts to use the platform to purchase alcohol for minors.

GetBotl's retail partners share responsibility for age-compliant alcohol delivery. All merchants on the GetBotl platform are held to the following standards:

• ✓Valid NYSLA License: All Merchant Partners must hold a valid, active NYSLA off-premises license at all times while operating on the GetBotl platform.
• ✓License Confirmation: Merchants confirm their license validity during onboarding and are required to immediately notify GetBotl of any change in license status, NYSLA investigation, or enforcement action.
• ✓Ongoing Monitoring: GetBotl monitors the license status of all Merchant Partners against NYSLA public records on an ongoing basis.
• ✓Expiration Alerts: GetBotl sends automatic alerts to Merchant Partners 90 days before their NYSLA license expiration date, providing ample time for renewal.
• ✓Immediate Suspension: Any Merchant Partner found to be operating on an expired, suspended, or revoked license will be immediately suspended from the GetBotl platform. Delivering alcohol on an invalid license is a serious regulatory violation that GetBotl will not facilitate.

GetBotl is committed to being a platform that enhances, rather than undermines, the regulatory framework governing alcohol sales in New York State. We view our merchant compliance program as a service to our retail partners, helping them maintain the good standing they need to operate their businesses.

If you witness, suspect, or have knowledge of an attempt to use GetBotl to purchase alcohol for a minor — or any other age verification violation — we want to know immediately.

• ✓All reports are taken seriously and investigated within 24 hours of receipt
• ✓Reported accounts are immediately flagged pending investigation
• ✓Substantiated violations are reported to applicable law enforcement and regulatory authorities
• ✓Reporter confidentiality is maintained to the extent possible and permitted by law

For questions about our age verification process, compliance concerns, or regulatory inquiries, please contact our Compliance team: